Refund policy

Order Cancellation & Exchange Policy

Order Cancellation

Once an order has been placed, it may be cancelled until the shipment is generated from our warehouse. Once the order has been shipped, cancellation may not be possible.

Size Exchange

We offer size exchanges within 3 days of delivery, subject to product availability.

The product must be unused, unwashed and in its original condition with all tags intact.

A nominal exchange fee of ₹249/- will be charged towards shipping and operational costs.

To request an exchange, please contact us at info@allarth.com with your order number and reason for exchange.

Defective or Incorrect Products

If you receive a defective, damaged or incorrect product, please contact us within 24 hours of delivery with your order number and clear photographs/videos of the product and packaging.

After verification, eligible claims will be resolved through an appropriate replacement or exchange.

Products that have been worn, washed, altered or damaged after delivery may not be eligible for exchange.

Exchange Timeline

Once your exchange request is approved and the returned product passes verification, the replacement will generally be dispatched within 7–10 business days, subject to stock availability and logistics.

Important

ALLARTH currently follows an exchange-based policy for eligible products. Refunds are not provided for change of mind, incorrect size selection or personal preference, except where a refund is required under applicable law.

For assistance, contact us at:

ALLARTH®
Email: info@allarth.com
Website: ALLARTH.COM

One important point: I would avoid writing “we cannot assist you after 24 hours” for defective products. A strict 24-hour cutoff could create unnecessary consumer-law risk. Better to say “please notify us within 24 hours so we can investigate the issue promptly” while keeping the policy subject to applicable law. The Consumer Protection framework provides consumer remedies and addresses unfair trade practices.

Also, replace info@allarth.com with ALLARTH's actual support email before publishing.